Privacy Policy
Your privacy matters to us at Calm Meadow Collect
Information We Collect
When you contact us for corporate flower arrangements or gift services, we gather information you provide voluntarily. This may include your name, company name, email, phone, delivery addresses, and specific specifications for your floral needs. Payment details are collected when you place orders, handled securely via our payment partners.
For our corporate clients, we might also obtain extra business data such as registration details, preferred delivery timelines, and budget constraints to tailor our services to your organizational needs.
Our site automatically gathers technical data when you browse, such as your IP address, browser type, device specs, and how you navigate the site. We use this to optimize performance and understand how clients discover our offerings.
How We Use Your Information
We use your information primarily to fulfill orders and deliver excellent customer service. This includes processing orders, coordinating deliveries, creating custom arrangements based on your requirements, and communicating about your service needs.
We also analyze data to improve our services and website experience, helping us understand which corporate floral offerings are most valuable to our clients and how we can better serve the business community in United Kingdom.
Information Sharing and Disclosure
Calm Meadow Collect respects privacy and does not sell your personal information to third parties. We disclose information only as needed to provide our services or when legally required.
We may share necessary information with trusted service partners who help us operate our business. This includes delivery partners, payment processors, and technical service providers. These partners are contractually obligated to protect your information and use it only for the specific services they provide to us.
We may disclose information if required by law, a court order, or government request. We may also share information to protect our rights, property, or safety, or the safety of our customers and employees.
Data Security Measures
We treat the protection of your personal data with utmost seriousness and implement suitable technical and organizational safeguards to guard it. This includes secure data storage, encrypted communications, and restricted access to personal information inside our organization.
Secure Storage
Your personal data is kept in secure systems with access controls and ongoing security monitoring.
Encryption
Sensitive information transmitted is encrypted to safeguard data as it travels between your browser and our services.
Limited Access
Access to customer data is granted solely to authorized staff who require it to deliver services.
Although we employ robust security measures, no method of transmitting data online is completely secure. We continually update our security practices to counter growing threats.
Your Privacy Rights
You hold significant rights concerning your personal data. Depending on applicable laws, you may be entitled to access, amend, erase, or limit how your information is used.
To exercise these rights, contact us using the details at the end of this policy. We will respond within a reasonable timeframe as required by relevant law.
Data Retention
We keep personal data only as long as needed to deliver our services and meet legal obligations. Retention durations vary by information type and the purpose of collection.
Typical Retention Periods:
- Customer contact and order information: three years after the last service interaction
- Payment transaction records: seven years for tax and accounting purposes
- Website analytics data: 26 months for analysis to improve services
- Marketing communication preferences: Until you unsubscribe or after two years of inactivity
Cookies and Website Tracking
This site employs cookies and comparable technologies to enhance your browsing experience and gain insights into how guests interact with our site. Cookies enable us to recall your preferences and evaluate site performance.
You can manage cookie settings via your browser options. Note that turning off some cookies might impact how the site works. For more information about our cookie practices, please consult our Cookie Policy.
Third-Party Links
Our site may include links to third-party sites or services. This privacy policy covers only Calm Meadow Collect and our site. We are not liable for the privacy practices of external sites.
We recommend reviewing the privacy policies of any third-party sites you access via links on our site.
Policy Modifications
We might revise this privacy policy from time to time to reflect changes in our practices, offerings, or legal obligations. When substantial changes occur, we will adjust the "Last Updated" timestamp at the top of this document.
We invite you to periodically review this policy to stay informed about how we safeguard your privacy.
Reach Out About Privacy
If you have questions about this privacy policy, wish to exercise your privacy rights, or have concerns about our handling of your information, please contact us.
Reach Out About Privacy
Calm Meadow Collect Privacy Team
43 Bedford Street, London
London, United Kingdom WC2E 9HA
Email: [email protected]
Phone: +44 20 7946 0958
For privacy-related inquiries, please include "Privacy Request" in your subject line and provide as much detail as possible about your request. We aim to respond to all privacy requests within 7 business days.